JM FastNet WiFi is a WiFi hotspot service operated by Joytek Motion Ltd. This policy explains what personal information we collect when you use our service, how we use it, and who we share it with. We keep it simple because we have nothing to hide.
We ask for your Nigerian mobile phone number when you create an account or buy a plan. This is your account identifier — it is how we know who you are on our network.
Payments are processed by Paystack. We do not store your card details. Temporary payment details (such as transfer instructions) are stored only until the transaction is complete, then cleared. After a successful payment, we keep a transaction reference and the amount paid for our billing history.
Our network equipment logs basic session data: connection times, data usage, and device identifiers (such as MAC address and local IP address). We use this to enforce your plan limits and to troubleshoot problems.
If you order a plan through WhatsApp, we store your conversation state — meaning where you are in the order process (e.g. selecting a plan, awaiting payment). We do not store the actual content of your messages. Once your order is complete, the conversation state is reset. We use the Meta (WhatsApp) Cloud API to send you order confirmations and service notifications. We do not send promotional messages unless you ask.
Our website uses cookies for authentication purposes only. We do not use tracking cookies or analytics.
Account management — your phone number links you to your active subscription and allows you to log in.
Payment processing — we verify your payment with Paystack before activating your plan.
Network access control — session data is used by our router to grant, limit, or revoke your internet access based on your plan.
Notifications — we send WhatsApp messages to confirm purchases and alert you when your plan is expiring or your data is running low.
Support — if you report a problem, we use your account and session history to investigate it.
We do not sell your information. We do not use it for advertising. We do not share it with any third party beyond what is described in this policy.
We use Paystack to process payments via bank transfer. When you make a payment, Paystack handles the transaction on their platform. Your financial data is governed by Paystack's Privacy Policy.
We use Meta's WhatsApp Cloud API to send and receive messages through our official business number, including service notifications such as order confirmations and plan expiry alerts. Messages pass through Meta's infrastructure and are governed by WhatsApp's Privacy Policy.
We keep your account information (phone number, subscription history, and payment records) for as long as your account is active and for a reasonable period after your last use, in case you return.
Network session logs are kept for a limited time for troubleshooting purposes and are not stored indefinitely.
If you want your data deleted, contact us using the details in Section 8 and we will remove your account records within a reasonable time.
We take reasonable steps to protect your information. Your account data is stored on secured servers accessible only via encrypted connections. Payments are handled entirely by Paystack and never touch our servers in raw form. However, no system is perfectly secure, and we cannot guarantee absolute security.
This service is intended for users aged 13 and above. If you are under 13, you must have a parent or guardian purchase and manage the plan on your behalf.
In the unlikely event of a data breach affecting your personal information, we will notify affected users within a reasonable time and take immediate steps to contain the issue.
If you have questions about this privacy policy or want to request deletion of your data, please reach out through our contact form or WhatsApp us on 08028936724.
JM FastNet WiFi · Privacy Policy · April 9, 2026