Most WiFi issues can be fixed in under a minute. Click on any topic below to see step-by-step instructions you can follow right now.
Your phone may be using mobile data instead of the WiFi. Follow these steps:
Turn off mobile data. Go to your phone settings and switch off mobile data (or cellular data). This forces your phone to use the WiFi.
Open your browser and visit an http:// site. Type http://neverssl.com in your browser address bar. Never use https:// — the login page only loads on plain http.
Try visiting the portal directly. Type 10.10.10.1:3990 in your browser address bar and press go.
Forget the WiFi and reconnect. Go to your WiFi settings, tap the network name, choose "Forget" or "Remove", then reconnect. This resets the connection and often triggers the login page automatically.
The password must be entered exactly as shown. Small mistakes are easy to make:
Copy and paste the password if you can. If you received it via WhatsApp or SMS, long-press the password text and copy it, then paste it into the login field.
Passwords are case-sensitive. Capital and lowercase letters are different. For example, FN8x4K is not the same as fn8x4k. Make sure your caps lock is off unless the password requires uppercase letters.
Remove any extra spaces. If you typed the password manually, check that there are no spaces before or after it. A single accidental space will cause a "wrong password" error.
Your device shows it is connected to the WiFi but websites are not loading. Try these steps in order:
Disconnect and reconnect to the WiFi. Turn WiFi off on your device, wait a few seconds, then turn it back on and reconnect.
Close and reopen your browser. Fully close the browser app (swipe it away), then open it again and try loading a page.
Try a different website. Some websites go down on their own. Open a different site to confirm whether the issue is with the site or with your connection.
Clear your browser cache. In your browser settings, find "Clear browsing data" or "Clear cache" and clear cached files. Then try again.
Check if your plan has expired. Visit /dashboard to see your current plan status.
Your internet was working, but it stopped unexpectedly. Here are the most common reasons and what to do:
Your data may be used up. Go to /dashboard to check your remaining data balance.
Your time plan may have expired. If you bought a plan that lasts a specific number of hours or days, it may have reached its end. Check your plan details on the dashboard.
Daily speed limit reached (time plans). Some time plans have a daily usage cap. When you hit it, your speed is reduced — not stopped — until the next day. If pages load very slowly rather than not at all, this is likely the cause.
Disconnect and reconnect to refresh your session. Turn WiFi off, wait a few seconds, and reconnect. This starts a fresh session with the network.
If the internet is working but feels slow, try these:
Close apps running in the background. Apps like YouTube, TikTok, or file sync tools can use your data even when you are not actively using them. Close anything you are not using.
Check your plan's device limit. If multiple devices are connected on the same account and your plan has a device limit, sharing the connection will reduce speed for everyone. Check your plan on the dashboard.
Daily cap on time plans. If you are on a time plan, your speed may be reduced after you hit the daily usage cap. This resets the following day — the internet is still working, just slower.
Move closer to the WiFi access point. The further you are from the router or access point, the weaker the signal. Try moving to a different spot closer to where the WiFi equipment is located.
You paid but the connection is not working yet. This is usually a timing or login issue:
Wait 1 to 2 minutes. After payment, the system needs a short time to activate your plan. Wait a moment, then try connecting again.
Forget the WiFi and reconnect. Go to your WiFi settings, forget the network, then reconnect and log in again. This refreshes your session with the newly activated plan.
Check WhatsApp or Telegram for your login details. If you bought your plan through WhatsApp or Telegram, your username and password were sent to you in the chat. Use exactly those details to log in.
Use the correct phone number to log in. The account is linked to the phone number you used when buying the plan. Make sure you are entering that exact number on the login page.
Still having issues? WhatsApp us on 08028936724 or use the contact form.
Your plan may only support one device at a time. Here is what to check:
Check your plan's device limit. Some plans only allow 1 device at a time. Log in at /dashboard to see how many devices your plan supports.
Disconnect the first device before connecting the second. If your plan allows only 1 device, disconnect the first device from the WiFi, then connect and log in on the second one.
Upgrade to a multi-device plan. If you regularly need to use more than one device at the same time, consider upgrading to a plan that supports multiple devices. You can do this from the dashboard.
JM FastNet WiFi · WiFi Troubleshooting Guide